ZIRKLE
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Refund policy

A Zirkle license is a one-time purchase for one PC, made on zirkle.app/buy. This page says when you can get your money back and how.

The refund window below is to be confirmed before launch: the number shown as {refund window} is replaced by the final figure.

Try before you buy

Zirkle has a 5-day trial with every function, starting when it is installed, with no key and no payment. Reading, measuring and explaining drawings keep working after the trial. Use the trial to check that Zirkle works with your CAD, your AI app and your drawings before you buy.

When you can get a refund

You can ask for a full refund within {refund window} days of the purchase, for any reason. After that window, write to support@zirkle.app and describe the problem; we answer every request.

How to ask

  1. Write to support@zirkle.app from the email address you paid with.
  2. Say that you want a refund. Include your license key (ZK-XXXX-XXXX-XXXX-XXXX) or the order reference from your receipt, so we can find the purchase.
  3. We confirm by email and send the refund through the payment processor you paid with. It goes back to the payment method you used; the processor decides how many days it takes to show up.

If the purchase was made with the wrong email address, say so in your message, and tell us how to confirm that the purchase is yours.

What happens to the license

When a purchase is refunded, the license ends and the key is cancelled: it no longer activates a PC and cannot be moved. The same happens when a payment is reversed by the payment processor, for example after a dispute.

If your problem is a PC that failed or a move limit reached, you do not need a refund: write to support@zirkle.app and we help you from there.

Disputes

If something went wrong with your payment, write to us before opening a dispute with the payment processor. A refund by email is faster for both sides, and a dispute cancels the key in the same way as a refund.

Contact

support@zirkle.app, in English or Spanish. The license agreement and the privacy policy have the full terms; Support has the help for problems that are not about money.